Frequently Asked Questions
Billing and pricing
Reschedule or cancel free of charge, 24 hours before the service. After this time there is a $50 last minute change fee because it is difficult to rebalance cleaning schedules.
Your price depends on the size of your home, the number of pets you have, your frequency, and whatever add-on services you choose to include.
Many clients with large homes prefer to order hourly service, and pick and choose which parts of the house they want us to clean on a visit-by-visit basis. That being said, a fixed price option is still available to you.
Tipping is entirely optional, but very much appreciated by your cleaning team.
Appointments and scheduling
Email or call us. You can stop whenever you like.
We clean many homes a day, and it’s difficult for us to know exactly how long each home cleaning will take. That’s why we offer you a preferred window of time, instead of a specific appointment time. That being said, if you ever have specific scheduling needs, all you have to do is reach out to us, and we will do our very best to accommodate you.
We send text messages from when we’re on our way to your home.
Home access
You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.
Your feedback
We ask for your feedback via email or text message.
Your happiness is the reason we do our work. If you’re not 100% satisfied with our services, we’ll reach out to you, and find the way to make it right.
Our Maid Service
Two – but it depends on your home and your needs. On rare occasions, we send teams of three or four.
No – we provide all of our own supplies and equipment. If you prefer we use your items, please letknow beforehand.
Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.
Yes – we will make every effort to have the same team clean your home each visit. However, due to illness, vacations or days off, we can’t guarantee it.
Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.
For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.
Bubble Up staff
No. All our employees are full-time, five-star, Bubble Up Cleaning Services employees.
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